Return&Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Partial Refunds or Restocking Fees
|
If You Return |
You'll Receive |
|
Items in original condition past the return window* |
80% of the item's price |
|
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an seller error |
Up to 50% of the item's price |
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@refrigeratorfilterstore.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
contact@refrigeratorfilterstore.com
and send your item to:
Fast Prep USA - Arti Brenner
6500 NW 21st Ave, Bay 9, Fort Lauderdale, FL, 33309 USA
Shipping
To return your product, you should mail your product to:
Fast Prep USA - Arti Brenner
6500 NW 21st Ave, Bay 9, Fort Lauderdale, FL, 33309 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return process:
Step 1:
Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange. After that we will send you instructions for return.
We have every right to refuse to sign for the packages if you send it back without our authorization! Other, you will be responsible for all the losses arising.
Step 2:
Prepare returned items in secure packaging.
Step 3:
Ship returned products via insured or traceable method of shipment to the return address that we will provide to you. And when you ship out the items, please email the tracking number to us also. Upon receipt of your returned items, we will further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.